How do I request or purchase replacement parts for my Razer product? User guides and product manuals are also available on the Support page. Learn more about warranty. It has USB ports. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.
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Please feel free to contact customer support at http: What should I do? Contact Support Get support by phone, chat or email.
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Clean the body of your mouse: How can I test my Razer Mouse to be sure that the buttons are assigned and working properly? Some other surfaces can cause the mouse feet to wear excessively and rapidly.
My Razer peripheral will not work properly when used with a KVM switch. If it does not work at all, please contact our Customer Support team.
Razer Deathadder 3500 DPI
KVM switches are known to cause interruptions in communications between devices and PCs. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Master Acceleration lets you assign the same sensitivity for both the X and Y axis. With the mouse plugged in and flat on your mouse mat, hold down the left click, right click, and mouse wheel button for 7 seconds to reset surface calibration. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product.
Razer DeathAdder G | Official Razer Support
If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch.
How do I change the language of Configurator? A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller.
How do I set it?
Protect your mouse feet: The language selection is based on the driver version installed on the computer. Razer products are designed to work well beyond when the warranty has expired. How long is my warranty?
Razer Death Adder 3500 DPI Mouse
The receipt must show the product description and price. When will my order ship? Let the Razer Community help.
What is the difference between “driver” and “firmware” updates the Razer Support Site? To correct this issue, uninstall the software and download the appropriate drivers from here.
For mice with surface calibration: Invoice slips and e-mail order confirmations can be considered on a case-by-case basis. To clean the body of your Razer mouse please take a monitor wipe and use gentle wiping motions. If a button has been assigned to “On-The-Fly Sensitivity,” pressing and holding the assigned razerr down while moving the scroll wheel up or down will produce a bar on the lower right hand corner of your screen allowing you to adjust your sensitivity settings.
Drivers are installed onto your computer and allow your computer to communicate with your Razer product. My mouse cursor is not moving.
The configuration of the product is unique and set for the logged in user; once you switch users you will have to re-configure the product. How do I clean and maintain my Razer Mouse for optimum performance?